After-Sales and Services
Product Support and Service Workshops
APEQ Process, established in Malaysia in 2009, have an equipped, capable service team and facility in Shah Alam to serve customers in the Malaysia market.
In APEQ Process, we know that customer is the basis of our business. Our after-sales services is the best among our South East Asia competitors. We provide the following support system to Malaysia customer:
Service Workshop
To serve our customer better, we have established two service workshops in Malaysia.
- Shah Alam Workshop - Fully equipped ready to serve customers from Central KL and the Northern Malaysia region.
- Johor Bahru Workshop - Newly established, ready to serve customers from the Southern Malaysia region.
Spare Parts
At APEQ Process, we have our own local inventory with critical spare parts like valve gaskets, plate heat exchanger gaskets and homogenizer parts. Our goal is to reduce customer's production downtime in case of equipment failure, to effectively lower the losses of customer when predicament occurs.
Be rest assured that APEQ Process only support genuine SPX FLOW APV spare parts. We take pride on the genuinity of the products we provide, and the officiality of our profession.
Homogenizer Overhaul and Refurbishment
APEQ Process offers on-site servicing for customers on pre-planned schedule in case of homogenizer issues. We also offer homogenizer capacity upgrading support and yearly service contract to ensure your equipment's longevity.
Plate Heat Exchanger Service
APEQ Process offers servicing for customers on pre-planned schedule in case of plate heat exchanger issues. We also offer yearly service contract to ensure your equipment's longevity. The types of servicing include:
- UV light crack check
- Dye Penetrant crack check
- Chemical soaking
- Refurbish old plate heat exchanger units
Trial and Rental Service
APEQ Process believe key to customer's satisfaction lies within providing the best value to customer. A better way to achieve this is by providing trial equipment and rental machines (available locally in our facility in Shah Alam). This effort is achieved via continuous hard-work and investment spent in setting test unit for customers to try on before purchasing.
Equipment based in Malaysia is subjected to availability. Please get in touch with our sales representatives. Equipment currently available for testing and trials include:
- APV Liquiverter TB+500
- QTS-222 Twin Screw Pump
- APV Mixer TPM+2
- Seital Multi-Purpose Separator
- APV In-Line Mixer Type DAR
- APV Lab Homo APV1000
- Graco Saniforce Drum Unloader 12:1
- APV Pilot LAB60
- Pasteurizer Skid with Touch Screen Control
APEQ Process provides top-notch local after-sales service in Malaysia.
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